Puzzled Comfort Solutions provides HVAC services in Lexington, SC for homeowners, landlords and businesses: diagnosing breakdowns, replacing worn-out equipment, keeping systems tuned, and fixing the ductwork that carries the air. We are independently owned and owner-operated, based right here in Lexington, and have served the area since 2021.
Heating and air conditioning services, system by system
Each kind of system has its own section of the site:
Air conditioning
Central AC repair, replacement and seasonal tune-ups, along with coil and refrigerant leak repair, air handler service and packaged units. Start at air conditioning services.
Heating
Gas and propane furnace repair, installation and fall maintenance, plus gas log fireplace repair. See heating services.
Heat pumps
Many all-electric homes in the area heat and cool with a heat pump. Repair, installation and options including geothermal are covered under heat pump services.

Ductless mini-splits
For additions, garages, sunrooms and older homes without ductwork, ductless mini-splits provide room-by-room heating and cooling. We repair, service and install them.

Ductwork
Leaky, crushed or undersized ducts undermine even a brand-new system. Ductwork services cover new installation, full replacement, repair, sealing and cleaning.
Indoor air quality
Filtration, whole-home dehumidifiers and ventilation for homes that feel stuffy, damp or dusty. Start at indoor air quality.
Commercial HVAC
Rooftop units, maintenance contracts and repair for offices, shops, restaurants and rental properties, under commercial HVAC.
Emergency service
Calls for no cooling, no heat, water leaks and storm damage are answered 24/7 through our emergency HVAC service.
Repair, replacement or upkeep: where should you start?
Most calls start with one of these needs:
-
Something is wrong now. HVAC repair explains how we diagnose problems on any system and what a service call includes.
-
The system is old, failing or undersized. HVAC installation and replacement walks through equipment choices, sizing and timelines.
-
Everything works and you want to keep it that way. HVAC maintenance plans pair a spring tune-up for cooling with a fall one for heating, with priority scheduling and repair discounts for members.
-
A smarter thermostat or a sale is coming. Thermostat installation covers wiring and setup, and HVAC inspections give buyers, sellers and realtors a written report during a home sale.
-
A bigger project needs a plan. HVAC financing spreads the cost of a new system or full ductwork replacement.
Homeowners can read how we work in houses of every age on our residential HVAC page. Mention whether anyone at home is a veteran, a school employee or a health care worker, since those discounts come off the quote.
What Midlands weather and housing ask of your system
Lexington sits in a hot-humid climate zone. Summers run long, highs in the 90s are routine, and an air conditioner has to pull water out of the house, not just heat. Systems here log far more run hours than in cooler regions, and the wear shows up in capacitors, motors and coils.
Spring adds its own problem: heavy yellow pine pollen, usually around March and April, coats outdoor coils and clogs filters. Winters are mild, yet hard freezes into the 20s still arrive, and that is when heat pumps lean on backup heat and older furnaces show their age.
The housing mix matters as much as the weather. Brick ranches from the 1950s to 1970s often have ducts in damp crawlspaces. Newer two-story homes typically put the air handler in a hot attic. Manufactured homes, lake houses running two or more systems, and older homes without any ductwork each call for a different approach. Every plan starts with the house in front of us.

How a visit from an owner-operated company works
- You call and describe the problem. A visit gets booked, frequently for that same day if there is an opening.
- The technician phones before arriving so you are not stuck waiting at home all afternoon.
- We diagnose before we sell. Meter readings, refrigerant pressures, static pressure or a combustion test, depending on the system, and the cause explained plainly.
- You see the options. Each comes with its pros, cons and price; the decision is yours.
- We do the work and clean up before leaving.
- Replacements get a load calculation first. Equipment is sized to the house, not copied from the old label.
Rules every South Carolina HVAC job follows
Three sets of rules apply whoever you hire. Licensing: the state's Labor, Licensing and Regulation agency (SC LLR) covers residential HVAC work through the Residential Builders Commission and larger mechanical jobs through the Contractor's Licensing Board, and its free lookup takes a minute. Refrigerant: EPA Section 608 makes releasing it illegal, so it is pulled into a recovery tank. Permits: a new system, gas piping or major ductwork usually means a town or county permit and an inspection. We are fully licensed and insured, and replacement quotes include the permit.

Homes and businesses we serve around Lexington
Our Lexington base puts most of Lexington County close by: Oak Grove and Red Bank about ten minutes away, Seven Oaks and Irmo about fifteen, West Columbia and Cayce about twenty, with more Midlands communities beyond. The full list is on our Lexington County page.
What shapes the price of HVAC work
We do not list prices, because two Lexington homes with the same nameplate can need very different work. These factors drive cost:
- Type of system and equipment. A heat pump, gas furnace, mini-split and rooftop unit each use different parts and labor.
- Access. Attics, crawlspaces and rooftops take longer than a garage closet.
- Parts and refrigerant. Recharging an older R-22 system costs more because only reclaimed and stockpiled supply remains.
- Ductwork condition. A replacement may need duct repair or resizing to perform as rated.
- Permits. Equipment replacement typically requires a local building permit.
- Timing. After-hours emergency visits cost more than scheduled ones.
- Efficiency and refrigerant. Equipment built since 2025 ships with lower-GWP A2L refrigerant (R-454B or R-32) and must clear the Southeast SEER2 floor; variable-speed models cost more up front.
Why Lexington homes and businesses call Puzzled Comfort Solutions
Puzzled Comfort Solutions LLC is run by its owner and HVAC technician, Chong Kim, so the person diagnosing your system is the person accountable for the result. Customers often point out the honest advice and the absence of upselling; that is the standard on every call, whether the job is a capacitor or a whole new system. We are a Bryant-authorized dealer and NATE certified, bring over 10 years of HVAC experience, and hold a 5.0 Google rating from 29 reviews. Estimates are free, financing is available, and when a system cannot be saved, replacement equipment is often sourced and installed within days.
Where we do hvac services around Lexington
A few of the communities we serve, and what this service usually looks like there.
- HVAC Services in Lexington County
Our home county, from Gilbert orchards to Cayce riverfront homes and Lake Murray.
- HVAC Services in Oak Grove, SC
About ten minutes away; aging duct runs in 1980s-90s slab ranches.
- HVAC Services in Red Bank, SC
About ten minutes south on SC-6, where 13 SEER-era systems near replacement.
- HVAC Services in White Knoll, SC
Packaged heat pumps on manufactured homes and split systems in 1990s houses.
- HVAC Services in Seven Oaks, SC
Crawlspace ducts under 1970s-80s split-levels that sweat every summer.
- HVAC Services in Irmo, SC
Heat pump upgrades in subdivisions near the Lake Murray dam.
- HVAC Services in West Columbia, SC
Mill-era and mid-century homes needing repairs that respect older construction.
- HVAC Services in Cayce, SC
Flood-prone low ground where raised condenser pads and surge protection pay off.
Google reviews that mention work like hvac services
5.0 out of 5 from 29 Google reviews
“This is an awesome company. They have outstanding professionalism without loosing the personal touch. They actually listened to us without trying to sell something we did not want. They fully answered any questions we had without being too technical so we could understand. Their rates are extremely reasonable. We replaced our old system with a more energy efficient one. I would not hesitate to recommend them as they went out of their way to make sure we were happy with our decision.”
Services: Ductless heating & A/C services
“Chong came to assess my HVAC for routine maintenance. After calling three others to no avail. He reached out earlier in the day to ensure we were still on and he showed up 5 mins before scheduled time. His honesty was refreshing. He explained everything thoroughly and offered suggestions but did not try to upsell me on anything. To my surprise he offered several discounts. He gained a new customer in me. Thanks again!”
“I needed a quick replacement of an HVAC unit and duct work, and Puzzled Comfort Solutions came through. Chong answered my call right away and got to work. Super reliable and affordable. No sales pitches or expensive add ons, just honest hard work with quality finish. Puzzled Comfort is now my go to for all HVAC and electrical needs.”
- Responsiveness
- Punctuality
- Quality
- Professionalism
- Value
Response from the owner: Thank you for your review. At Puzzled Comfort Solutions, we believe honesty in honesty and hard work without all the gimmicks.
What do customers ask before they book?
What HVAC services do you offer in Lexington, SC?
Repair, installation, replacement and maintenance for central air conditioners, gas and propane furnaces, heat pumps and ductless mini-splits, plus ductwork installation and repair, ventilation and indoor air quality, thermostat installation, gas log fireplace repair, HVAC-related electrical work, and inspections for home sales. We serve homes and commercial buildings and take emergency calls around the clock.
Do you work on all major HVAC brands?
Yes. We are a Bryant-authorized dealer, and we repair and maintain the residential and light-commercial equipment found in Midlands homes and businesses, whoever made or installed it. Diagnosis works the same on any nameplate; the difference is proprietary parts, which some makers supply only through certain distributors. Share the model number when you call.
Are you licensed and insured in South Carolina?
Yes. Puzzled Comfort Solutions LLC, registered in South Carolina since April 2021, is fully licensed and insured. HVAC contractor licensing runs through SC LLR (Labor, Licensing and Regulation), whose website offers a free license lookup; use it, and ask any company for proof of insurance.
How soon can you schedule service in Lexington?
Repair visits are often booked the same day when the schedule allows. The first heat wave or cold snap can stretch the wait. Office hours are Monday to Friday, 8 to 6, for maintenance and estimates; true emergencies, such as no cooling with an infant at home or no heat in freezing weather, are answered 24/7.
Do you give written estimates before starting work?
Yes, and estimates are free. You hear what is wrong, the options and what each costs before any work starts, and nothing proceeds without your approval. Replacements, ductwork and other larger projects get an itemized written quote you can review at home and compare line by line with other bids.
Still have a question about hvac services? Ask us directly.
Call (213) 423-7827
